Dedicated Account Managers

Dedicated Solution Architect

SAP IT Operations Analytics

White-Glove Managed Service Program

Our  tenured, solution architects build customized programs to help you get the most from your SAP platform. Our white-glove service goes beyond Basis support, with silo-busting solutions that monitor and correlate system status across all IT layers, core to edge, predict outages before they occur and support blazing-fast root-cause analysis. We keep your system running smoothly with EarlyWatch assessments, performance tuning, SAP security assessments, on-going maintenance and much more.

  • Custom SAP Managed Services Program
  • Line of Business Support
  • Upgrades, Consulting & Project Services

Custom SAP Managed Services Program

Optimize your SAP platform with a custom, managed service program, designed by your dedicated Solution Architect. Crosstek's white glove package includes a variety of options for training, extended coverage, security, primary support, and system monitoring. We help you identify the service program that best meets your business requirements, and optimizes your system performance.

  • Level 1 and Level 2 Support Options
  • Daily Basis Support and Security Administration
  • Weekly EarlyWatch Alert Review
  • SAP Database Administration
    (HANA, DB2, Oracle, SQL Server)
  • Quarterly Database and SAP
    Kernel Patches
  • Support Packages, Notes, Refreshes
    and Hot Fix Upgrades
  • Environment Management
  • Semi-Annual Technology Review
  • Annual SAP Security Review

Line of Business Support

Your business has critical, peak periods that require additional support. Whether it is year-end close, Cyber Monday, or a Go-Live, our Hypercare packages extend continuous support around the clock to make sure you have coverage when you need it most.

  • Quarter Close and Year-End
    Extended Support
  • 24-Hour Continuous, Critical
    Event Support (e.g. Go-Live, Deployment, Data Conversion, Change-in-Control)
  • Annual DR Testing Support

SAP IT Operations Analytics (SAP ITOA)

Crosstek is redefining Quality of Managed Service with SAP ITOA. SAP ITOA has digitally transformed IT operations, ending swivel-chair monitoring with a single pane of glass to view and analyze performance across all IT layers, core to edge. SAP ITOA correlates real-time operating data with historic time series data to predict and prevent incidents before they occur. In the event of a critical situation, the holistic view supports rapid root-cause analysis so you can address the specific application, hardware, operating system, or even end-user device.

 

  • SAP ITOA Implementation
    and Use Case Development
  • SAP ITOA Managed Service
    and System Monitoring
  • Weekly IT Operations Review
  • Predictive Operational Forecasting
  • IT Operation Monitoring and Alerting

Upgrades, Consulting and Project Services

Fast Forward to Awesome™ with Crosstek’s best-in-class project support. From technical upgrades and performance tuning, to multi-phase functional upgrades and certified migrations, you can count on our team of senior consultants for outstanding results.

  • SAP Implementations and Roll-outs
  • SAP Functional and Technical Upgrades
  • Business Continuity Consulting
  • IT Security Consulting
  • Digital Transformation Consulting

Contact Us Today

Crosstek, LLC

800 Roosevelt Road

Building B, Suite 311

Glen Ellyn, IL 60137

 

P: 630.812.1875

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