Redefining Quality of Service with
SAP IT Operations Analytics (SAP ITOA)

 

Holistic  -  Real Time  -  Predictive

 

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SAP ITOA Case Study

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Redefining Managed Service with SAP ITOA

Crosstek is redefining Quality of Managed Service with SAP ITOA. SAP ITOA has digitally transformed IT operations, ending swivel-chair monitoring with a single pane of glass to view and analyze performance across all IT layers, core to edge. SAP ITOA correlates real-time operating data with historic time series data to predict and prevent incidents before they occur. In the event of a critical situation, the holistic view supports rapid root-cause analysis so you can address the specific application, hardware, operating system, or even end-user device.

 

  • Comprehensive view
  • SAP ITOA Managed Service
    and System Monitoring
  • Weekly IT Operations Review
  • Predictive Operational Forecasting
  • IT Operation Monitoring and Alerting

SAP IT Operations Analytics (SAP ITOA)

SAP IT Operations Analytics (SAP ITOA) software provides a combination of capabilities for streaming and batch data collection, correlation, search, analysis, and visualization that gives organizations substantial freedom to better understand operational data.

 

SAP ITOA captures syslogs from any device, application, OS, database, monitoring system, and utility. By aggregating operational data into a single application, powered by SAP's in-memory database (HANA), SAP ITOA delivers real-time performance to executive dashboards, system monitoring, alerting, root-cause analysis and predictive capabilities.

Features

  • Enables a real-time unified view and correlations across IT layers, from core to edge
  • Integrates existing monitoring systems and any device, application, OS, database or utility that creates syslogs
  • Agile configuration and graphical query builder for customized views and dashboards
  • Blazing fast root-cause analysis

 

Benefits

  • Resolve incidents faster and prevent critical issues before they occur
  • Minimize and avoid costly downtime
  • Improve responsiveness and
    awareness between IT support teams
  • Optimize operation expenses
  • Shift workload from support to improving SLA's, system performance, and completing business critical projects

Predictive and Real-Time Critical Event Awareness

SAP ITOA correlates real-time operating data with historic time series data  to predict and prevent incidents before they occur. In the event of a critical situation, the holistic view supports rapid root-cause analysis so you can address the specific application, hardware, operating system, or even end-user device.

  • Stream, correlate, and process event data across IT layers in real time
  • Use historical data to predict and prevent future critical events
  • Rapid root-cause analysis to address incidents accurately and effectively

One Complete View of Your IT Operations

SAP ITOA collects data throughout your IT layers to provide a comprehensive and correlated view of your operations. This puts to bed the "swivel chair" dashboard that requires users to switch between multiple, silo'd monitoring systems. By consolidating your operational data, you gain an holistic view to broaden your insights. With one complete view each of your IT support teams including  IT leadership, Centers of Excellence, Help Desk, Data Center Operations, Network Operations Centers, and IT Security, can share a common diagnostic platform to collaborate and address problems quickly.

  • Include data from existing monitoring systems and any device, application, OS, database or utility that creates syslogs
  • Integrate data sources so logs from multiple layers can be combined in a simple, consistent data model
  • Improve responsiveness and
    awareness between IT support teams

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