SAP Managed Services

White-Glove Managed Service

Crosstek’s tenured, SAP experts build customized support programs to help our clients get the most from their SAP platforms. Our white-glove service includes EarlyWatch assessments, SAP security assessments, technology recommendations, change control and more. Our clients appreciate our personal touch led by a dedicated Account Manager and Solution Architect. Fast Forward to Awesome™

Dedicated Account Managers

Custom-Built Programs

SAP Security Management

Dedicated Solution Architect

  • Custom SAP Managed Services Program
  • SAP Security Management
  • Line of Business Support
  • Upgrades, Consulting & Project Services
  • Custom SAP Managed Services Program
  • SAP Security Management
  • Line of Business Support
  • Upgrades, Consulting & Project Services

Dedicated Account Managers

Custom-Built Programs

SAP Security Management

Dedicated Solution Architect

Custom Managed Services Program

Optimize your SAP platform with a custom, managed service program, designed by your dedicated Solution Architect. Crosstek’s white glove package includes a variety of options for training, extended coverage, security, primary support, and system monitoring. We help you identify the service program that best meets your business requirements, and optimizes your system performance.

  • Level 1, 2, and 3 Support Options
  • Daily Basis Support and Security Administration
  • Weekly EarlyWatch Alert Review
  • SAP Database Administration (HANA, DB2, Oracle, SQL Server)
  • Quarterly Database and SAP Kernel Patches
  • Support Packages, Notes, Refreshes and Hot Fix Upgrades
  • Environment Management
  • Semi-Annual Technology Review
  • Annual SAP Security Review
Line of Business Support

Your business has critical, peak periods that require additional support. Whether it is year-end close, Cyber Monday, or a Go-Live, our Hypercare packages extend continuous support around the clock to make sure you have coverage when you need it most.

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  • Quarter Close and Year-End Extended Support
  • 24-Hour Continuous, Critical Event Support (e.g. Go-Live, Deployment, Data Conversion, Change-in-Control)
  • Annual DR Testing Support
Upgrades, Consulting, and Project Services

Fast Forward to Awesome™ with Crosstek’s best-in-class project support. From technical upgrades and performance tuning, to multi-phase functional upgrades and certified migrations, you can count on our team of senior consultants for outstanding results.

  • SAP Implementations and Roll-outs
  • SAP Functional and Technical Upgrades
  • Business Continuity Consulting
  • IT Security Consulting
  • Digital Transformation Consulting
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